Bayview Veterinary
never misses a call.
A receptionist trained on veterinary triage — books appointments, intakes refills, escalates emergencies. Works while you're in surgery. Works at 2 AM. Writes back into Cornerstone, AVImark, ezyVet, and Provet Cloud as if a human did it.
Modeled on a 6-vet small-animal practice. Tune to Bayview Veterinary →
Live · inbound
Maya Adams · (555) 010-4421
Pet
Bailey · Lab · 70 lb
Triage
URGENT
Slot
4:15 PM
PIMS
Written
The receptionist isn't letting calls drop — they're physically next to one.
of inbound vet calls go to voicemail during open hours.
— Weave 2023 veterinary phone analytics
booked appointments no-show without an active reminder.
— AAHA 2022 practice operations benchmark
non-medical questions your front desk answers, on average.
— Internal call audit, 8-practice sample
Pick a call. Watch everything that should happen, happen.
Real scripts, recorded as if Robin was on the line. Triage logic, schedule writes, owner SMS — all of it visible, in sync, in real time.
Toxin ingestion — chocolate
0:00 / 0:50
Triage logic · stepping
Symptom captured: known toxin ingestion
Species + weight collected (Lab, 70 lb)
Toxin profile: dark chocolate, 4 oz
Theobromine dose flagged > 40 mg/kg → toxic range
Recommend emergency visit within 1 hour
Pre-visit instruction: do not induce vomiting
Transcript · live
0/8PIMS writes · live
0 writesWaiting for call to begin…
Play a pet owner. Robin handles the call.
Real Claude model, not a script. Try a triage question, a booking, a refill request — or switch languages mid-conversation. The behind-the-scenes panel shows what would be written into the PIMS in production.
On the line
Robin · Bayview Veterinary
Behind the scenes
What Robin would write
Action log will appear as the call progresses. Try asking about a refill, a booking, or an emergency.
What Robin handled while you were in surgery.
Calls handled today
124
Avg 73s · no hold music
Captured outside hours
18
Last 24h — would have been voicemail
Appointments booked
47
This week, via Robin
No-show rate
8.1%
Down from 19% baseline
Call volume · 24h
Where the calls land
After-hours revenue · 30 days
$11,840
Bookings made when Bayview Veterinary was closed — the calls a voicemail box would have lost.
What people are calling about
Top intents
- Booking51 · 41%
- Refill27 · 22%
- Triage17 · 14%
- Hours / directions17 · 14%
- Billing / records12 · 9%
Recent calls
Today's log, with outcome
| Time | Outcome | Patient | Reason |
|---|---|---|---|
| 07:42AH | Booked | Mia (cat, 11) | 24h inappetence + lethargy |
| 08:18 | Refill queued | Charlie (dog, 7) | Apoquel × 30 |
| 08:51 | Booked | Bailey (dog, 4) | Annual + Bordetella due |
| 09:14 | Triaged → ER | Bailey (dog, 4) | Dark chocolate ingestion |
| 09:48 | Info | — | Hours & parking |
| 10:22 | Booked | Luna (cat, 6) | Inappetence — caller in Spanish |
| 11:05 | Booked | Sadie (dog, 9) | Limp on left front, 3 days |
| 11:33 | Transferred | Otis (dog, 12) | Owner asked for Dr. Patel directly |
Every call becomes a clean record, ready for {check-in}.
The receptionist isn't a stranded chatbot. New patients, refill requests, vaccine reminders, and chart notes flow into the practice management system you already use — the way a careful front-desk hire would do it.
Client record
Adams household — Maya & David
(555) 010-4421 · Joined 2021
Bailey
CanineLabrador Retriever · 4 yr · 70 lb
Active meds
- Bravecto (monthly)
- Heartgard (monthly)
Reminders queued by Robin
- Bordetella boosterDue this week
- DAPPDue in 3 weeks
- Annual examBooked Mar 22
Sadie
CanineGolden Retriever · 9 yr · 62 lb
Active meds
- Galliprant (daily)
- Heartgard (monthly)
Reminders queued by Robin
- Senior bloodworkOverdue 2 wk
- Dental cleaningRecommended
What Robin recovers for Bayview Veterinary.
Drag the numbers to match your reality. We've left them on a 6-vet small-animal baseline. The math is transparent — open "show the math" below.
Monthly impact
= $323,418 / year recovered
Captured missed calls
$20,000
After-hours bookings
$4,501
No-show recovery
$2,450
No-show rate
8%
down from 18%
Payback
2 days
FTE saved
2.2 hr / day
Writes back into the PIMS your team already uses.
No rip-and-replace. Robin reads patient history and writes appointments, refill requests, and call summaries into your existing system, same as a human at the front desk would.
08 · See it on your numbers
Twenty minutes,
your call logs.
James will walk through Robin running on a sample of Bayview Veterinary's real inbound traffic. You'll see the exact bookings it would have captured this week.
01
Set up
We mirror Bayview Veterinary's existing number — port-free.
02
Train
Robin learns your scripts, services, and Dr. Patel's preferences in 48 hours.
03
Go live
You answer the calls Robin can't. We tune from week one.